Refund Policy

Last updated: October 7, 2026

All sales of digital game accounts are final. Because account details are delivered electronically and cannot be returned, we do not offer refunds, except in the case described below.

When a refund or replacement applies

You may request a refund or a replacement within 48 hours of receiving your account details if:

• the account does not match the description on the product page; or
• the login details we sent you do not work or are incorrect.

How to request

Email us at support@rerollgacha.com within 48 hours of delivery with your order number and a short description of the issue (screenshots help). We review each request and reply as soon as possible. If it is approved, we will either send a replacement account or refund the order to your original payment method.

Not covered

• Requests made more than 48 hours after delivery.
• Changes of mind, or accounts that were changed, modified or banned after delivery.
• Issues caused by changing the account details or linking the account to other services.