Refund Policy

Last updated: October 28, 2026

All sales of digital game accounts are final once the account details have been delivered. Because account details are delivered electronically and cannot be returned, we do not offer refunds after delivery, except in the case described below.

Right of withdrawal

If you are a consumer in the European Union, you normally have a 14-day right of withdrawal for purchases made online. Our accounts are digital content delivered by email as soon as your order is processed: by placing your order, you request this immediate delivery and acknowledge that you lose your right of withdrawal once the login details have been sent to you (Article 16(m) of Directive 2011/83/EU; Article L221-28 13° of the French Consumer Code).

When a refund or replacement applies

You may request a refund or a replacement within 48 hours of receiving your account details if:

• the account does not match the description on the product page; or
• the login details we sent you do not work or are incorrect.

How to request

Email us at support@rerollgacha.com within 48 hours of delivery with your order number and a short description of the issue (screenshots help). We review each request and reply as soon as possible. If it is approved, we will either send a replacement account or refund the order to your original payment method.

Not covered

• Requests made more than 48 hours after delivery.
• Changes of mind after delivery, or accounts that were changed, modified or banned after delivery.
• Issues caused by changing the account details or linking the account to other services.