How to Log In and Secure Your Genshin Impact Account

A Genshin Impact account is a HoYoverse account: one login that loads the same progress on PC, Android, iOS and PlayStation. Here is how to log in on the right server, make the account yours and fix the usual problems, for every Genshin Impact account on our store.

What you receive

• Email-linked accounts: our Genshin Impact reroll account and some character accounts are linked to a dedicated email address. You receive the login (email) and password of the HoYoverse account, plus the password of the email box when it is included.
• Unbound accounts: other character accounts are not linked to any email or phone yet. You receive the login and password, then link your own email.
• The server (America, Europe or Asia) is shown in the option you chose and in your delivery email.

Each product page says which type you get. The login details are sent by email once your order is processed.

How to log in

1. Install Genshin Impact and open it. If a guest or another account is already logged in, log out first.
2. In the login window, choose to log in with your account (email or username) and password. Do not use the Google, Apple or PlayStation buttons: HoYoverse treats them as different login methods.
3. Enter the details from your delivery email. If the game asks for a verification code, it is sent to the email linked to the account.
4. On the title screen, before you start, check the server shown and change it if needed: it must be the server of your order.

On PlayStation: the first time you start the game, select "Login with existing account" and follow the prompts. Your server follows the region of your PlayStation Network account, and HoYoverse lets you unlink a PlayStation Network account only once, so check both before you confirm.

Secure the account

Everything below is done in the HoYoverse Account Center, or in the game from the Paimon menu: Settings, then Account, then "User Center".

1. Unbound account: open "Personal Information" and click "Link" next to Email to add your own address. A code is sent to that address to confirm it.
2. Email-linked account: change the password of the email box right away, so that only you can read the codes sent to it.
3. Link your own mobile number in "Personal Information": it adds SMS verification as a second way to prove the account is yours.
4. Check the linked accounts in the "Linked Accounts" section and keep only the ones you use.
5. After a few days (we advise 3 to 14 days), change the game password and, if you want, switch the linked email to your own address. In our experience, changing them right after the first login on a new device can trigger a security check.

Good to know: once an email is linked, HoYoverse lets you switch it to another address, never remove it. To switch it, the site first sends a code to the current address. To reset the password, use "Having problems?" then "Forgot password?" on the login page.

Common problems

• The game starts a new adventure: you are on the wrong server, or you logged in with another method (Google, Apple, PlayStation). Log out, check the server and log in again with the email and password.
• The code goes to an email you cannot open: do not request codes again and again. Reply to your delivery email and we will get the code for you.
• No code arrives: check the spam folder and wait a moment; HoYoverse says delivery can take up to 10 minutes.

What our after-sales service covers

If the account does not match its description, or the login details do not work, reply to your delivery email within 48 hours of delivery and do not change anything on the account: we repair it, replace it or refund you. Details in our FAQ.

FAQ

Can I move the account to another server?

No. HoYoverse does not offer server transfers: characters and Primogems stay on the server of your order.

Can I play on PC and on my phone?

Yes: log in with the same HoYoverse account on each device and your progress loads automatically.

Sources

• HoYoverse Support — How to link or change the email of a HoYoverse Account
• HoYoverse Support — Game progress reset after logging in (server and login method)
• HoYoverse Support — Linking and unlinking a PlayStation Network account
• HoYoverse Support — How to reset your password

Sources checked on November 3, 2026.